.png){kind=logo}
Custom AI Ecosystems for Strategic Customer Support Transformation
Tired of rigid chatbots that frustrate customers and limit your growth?
Your business deserves more than another generic AI tool. At CloseIT, we engineer interconnected networks of specialized AI agents that think, learn, and collaborate just like your best support team – only faster, smarter, and available 24/7. Powered by our proprietary Core-Tex framework, we don’t just deploy AI; we architect intelligent ecosystems that transform customer support from a cost center into a competitive advantage.
SMARTER - AI - SYSTEMS
Why Agent Networks Outperform Single AI Solutions
Unlike traditional chatbots, our graph-based AI agents work as a team — each with a clear role:
-
Intent Routers detect purpose and send queries to the right expert.
-
Knowledge Agents master your policies and docs with precision.
-
Integrators connect seamlessly to your CRM, databases, and tools.
-
Research Assistants prep answers, gather data, and fill in tickets.
-
Escalation Coordinators ensure smooth human handoffs with full context.
-
Analytics Observers learn and optimize performance over time.
💡 Human-Centered by Design
Our agents handle the heavy lifting — research, documentation, response prep — so your team can focus on what matters: personalization, strategy, and complex decisions.
This modular, collaborative system delivers higher accuracy, flexibility, and business value than any one-size-fits-all chatbot ever could.
SAVE - MONEY - BOOST - EFFICIENCY
Proven Business Impact Potential
💸 $57,600+
Annual Savings
Organizations automating 70+ daily tickets redirect human talent to strategic initiatives
💨 68% Faster Response Times
Leading implementations transform customer expectations from minutes to seconds
🙌🏻 31% > First-Contact Resolution
Advanced systems solve more problems completely, the first time
📈 187–215%
ROI
Industry studies show documented returns within 12 months across SME implementations
👦🏻 4.2-Point NPS Improvement
Best-in-class deployments turn support interactions into loyalty-building experiences
TRANSPARENCY - MEETS - PERFORMANCE
The Core-Tex Framework Advantage
Built on our low-abstraction Java framework, every AI agent system we create offers:
🔍 Code-Level Transparency: Unlike black-box AI, you see exactly how decisions are made, ensuring auditability and trust
🛡️ Enterprise-Grade Security: On-premise or private cloud deployment with GDPR/CCPA compliance built-in
⚡ Java-Native Reliability: Seamless integration with your existing enterprise systems and infrastructure
🎯 Hyper-Focused Specialization: Each agent masters specific domains, delivering accuracy that generalist AI cannot achieve
📊 Granular Analytics: Track performance, behavior, and optimization opportunities at the individual agent level
🔧 Complete Control: Modify, update, and scale your agent network as your business evolves
IMMEDIATE - IMPACT
Popular Integration Examples
Your AI agents don’t just chat – they actively collaborate with your business systems. Java’s enterprise-grade ecosystem enables us to build connectors for virtually any system:
Jira Service Desk
Intelligent ticket routing, auto-escalation, issue research, and draft resolution preparation for human finalization
Confluence/Knowledge Base
Dynamic content retrieval, draft response preparation, and automatic documentation updates
CRM Systems (Salesforce, HubSpot...)
Customer data compilation and interaction history analysis to prepare personalized response drafts
SQL Databases
Natural language queries with pre-formatted reports for human review and customer delivery
ERP Systems
Data gathering and analysis preparation for human verification before customer communication
Email Platforms
Draft response generation and intelligent routing with human approval workflows
Legacy Systems
Information extraction and summary preparation from proprietary systems for human processing
🌏 Universal Connectivity: Thanks to Java’s extensive library ecosystem and enterprise compatibility, we can integrate with virtually any system that offers APIs, database access, or file-based communication – from modern SaaS platforms to decades-old legacy infrastructure.
🎶 Multi-Language Processing: Fluent support in Czech, Slovak, and English with cultural context awareness
Does your company need this solution?
-
Slow Response Times During Peak Hours: The AI agent network operates 24/7 and scales instantly to handle high volumes, ensuring rapid response without hiring more staff or causing customer frustration.
-
High Costs and Time Investment in Training New Support Staff: Specialized AI agents come pre-trained on your knowledge base and continuously learn, eliminating onboarding delays and reducing training expenses.
-
Inconsistent Customer Support Quality: With dedicated agents for routing, knowledge, and resolution, customers always interact with AI that understands their needs and provides accurate, policy-aligned answers.
-
Limited Capacity to Handle Complex or Multi-Layered Queries: Unlike basic chatbots, these interconnected agents collaborate in real time, handling complex cases efficiently–improving resolution rates without human escalation.
HOW DOES OUR COLLABORATION TAKE SHAPE
Steps to a successful AI solution
STEP 1
AI Strategy Consultation
We begin by fully understanding your vision and starting point. Our initial consultation ensures our AI solutions align with your business objectives
STEP 2
Tracking of Development Milestones
Private Slack channel, shared issue tracking and weekly review meetings allow you to track progress and give real-time feedback, constantly iterating to your need.
STEP 3
Integration
We'll integrate new AI agents directly into your company processes or we run it in our infrastructure, ensuring they provide immediate value and save resources from day one
STEP 4
Continuous support
We’ll keep adding new agents, refining and expanding their capabilities, so you always stay one step ahead of the competition
Ready to Move Beyond Basic Chatbots?
Stop settling for AI that frustrates customers and limits your team’s potential. Discover how a custom AI agent ecosystem can transform your support operations into a strategic differentiator.
Schedule Your AI Systems Audit
We’ll analyze your current support challenges, integration requirements, and growth objectives to design an agent network that delivers measurable results from day one.
FREE AI AUDIT
Please fill out the form below to request an AI AUDIT.
Frequently asked questions
Quick answers to the queries we hear most often.
-
What is an AI agentic system?It’s a solution composed of autonomous software agents that learn your processes and carry out tasks, streamlining complex workflows without constant supervision.
-
How do AI agents help my business?They handle repetitive tasks, speed up decision-making, and reduce errors—ensuring greater efficiency and letting your team focus on strategic initiatives.
-
What industries can benefit from AI agents?Almost any sector, from finance and e-commerce to healthcare and manufacturing, can improve productivity and reduce costs by automating key processes.
-
How quickly can an AI agent be deployed?Implementation varies by complexity. Some use cases are ready within days using our pre-built agents, while custom solutions might take a few weeks.
-
Are there ongoing costs or maintenance fees?Yes, there may be subscription or maintenance costs to ensure your AI agents stay updated and perform reliably. We’ll provide clear pricing details upfront.
-
What if I don’t know where to begin?Start with our online AI consultation. We’ll help pinpoint areas of opportunity and determine if our AI agent solutions align with your needs. If you decide to buy one of our plans, we’ll deduct the consultation fee from your first payment.
-
Who is this service ideally for?We focus on business owners managing at least five team members. At this point, operations start to become more complex, an ideal time to integrate AI for smoother processes, enhanced efficiency, and effortless growth. Whether your team is small or large, AI can help you reach your business goals quicker.